Gong Cha - Fort Lee

Edit in response to the ludicrous accusation from owner: camera footage? You’re saying we filled the cup more after we left? I’m questioning how but we’d love to see it, please contact me directly. And for those reading these reviews and considering this establishment don’t, if not for the poor training and quality of ingredients let the customer service speak for itself. “ALL THE OTHER REVIEWERS” have the same issue.. right it’s everyone else that visits that has the problem? We frequent many bubble tea establishments and GCs in our locale and others and this one is not using qualified ingredients.Wow I wish I read these reviews first! We had the same experience as many people below! Drink was ordered at 50% sweetness but it was SO MUCH sweeter. We all took a few sips and agreed so I suggested my partner bring it back in and ask them to remake it. He was refused and was told he had drank too much of it! Including pic for reference.. we rather go to Kung Fu tea a few blocks down. Also the matcha didn’t taste the same as other GC locations.

Hands down the best bubble tea shop in Fort Lee. Super patient and friendly staff, a wide variety of delicious flavors and fresh toppings.

This is a bubble tea shop. the bubble tea, by default, should already be good to some standard. gong cha has been severely gentrified and is nothing more than just a name brand now. i say this, but i still come here every so often for my fill of boba.i am personally incredibly sensitive to caffeine so i will usually get a caffeine free option, like the wintermelon tea.customer service varies severely. i have generally been met with chill people at the register, but i was met with a super nasty employee the other night that just did noooooot care. given that we came in 5 minutes before closing, i think it was partially deserved, as is this review. i also work in food service and nobody cares, so just quit? you signed up to work at a bubble tea store on a weekend night bro ?

I wish I could give this place a zero. First of all, I am a foodie, blogger, and hardcore boba fan. I am a Gong Cha fan and I’ve been to many of their other locations, but this one is definitely the worst. There’s three staffs in total and two of them were just standing there to begin with. I ordered two drinks, but one of them was wrong. I explain to one of the staffs, he didn’t care at all, and told me that I cannot get a refund since they’ve asked me to verify on the screen already?? And told me there’s nothing they can do about it. I was kind of shocked on the spot, because these kind of situations happens all the time and places usually just remake one and keep the old drink. At the end, I just gave up and told him I will take the mistake order although it’s their fault. We ordered both drinks 50% sugar (I ordered this everywhere, including other Gong cha locations and never had an issue), but these were wayyyyyy too sweet! Like it was full sugar or more! There are similar comments from other reviewers, as I can see, so I guess I was not the only one who felt this way. In summary, the staff are unfriendly, the drinks are too sweet, space is very little, and they do not care about what you ordered. Need I say more? Never come to this place!!

Picked up one bubble tea this afternoon.There are so many boba spots in the fort lee area but i always go back to gong cha for the dirty brown sugar milk tea. It always tastes amazing. They have recently increased the prices due to inflation and 7$ a drink is expensive.