Nova - Heswall

We went here to celebrate the selling of our house. We have been here before and had excellent service and food. Tonight it wasn’t as good but we were still happy until we had the main course. It said plum sauce but it tasted of aniseed which I especially do not like and would not have chosen had it said that. The head waiter came back and said it was plum sauce and it was just my taste but as I was here a couple of months ago with the same dish and it tasted utterly different. At that point a customer came over to us and started to give us hassle saying she was a food critic and we didn’t know what we were talking about. The waiter offered to bring the chef over and we said fine. We had another couple of courses and were then presented with the bill. We asked where the chef was and were told he had gone home. At this point the the two customers who has been commenting came over and one grabbed my partner by the neck and said we had to pay. At no point we had said we would not pay. At the same time the female snatched my phone as I tried to call the police and walked out of the restaurant. It was obvious the manager knew who these people were and they were something to do with the restaurant . Despite both being assaulted we paid our bill. The waiter said we could go without paying but we paid it because that’s not who we are but will NEVER eat in that restaurant again and I would advise anyone who doesn’t like a course to be careful what they say!

Nova Heswall, we salute you…. Your menu, offering such mouth watering delights of your wonderful freshly cooked food, good choice of wines, delivered with top class service, in chic stylish surroundings with a great ambience, all at such a reasonable price which will be hard to beat, from walking through your door till we left, it was faultless… Thank you….we will be back!

Delicious food and a warm welcome Service: Dine in Meal type: Dinner Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 5

Awesome place with outstanding cuisine and service! Best lamb, pink inside, so juicy and tasty, outstanding UK cheese selection, delicious scampi. We enjoyed our desserts, chocolate cake and tasty panna cotta. Superb experience! Food: 5 Service: 5 Atmosphere: 5

Been here several times. Never disappoints. Good food, simply cooked and reasonably priced. Service: Dine in Meal type: Lunch Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 4