Ithaca Beer Co. Taproom

Palpable apathy. I've had great experiences many years ago but my last three visits were decidedly lackluster. We're told it's an 80 minute wait upon arrival but when we ask for about outdoor seating we're told sure go ahead. I counted 31 empty tables. And they're selling one sandwich outside but you can order (only) fries at the bar. So I do. They tell everyone it's a 2-5 minute wait but it takes nearly half an hour. A guy that might have been a manager asked me what I was waiting on, pointed to some fries, and told me they probably just lost my order. Then he simply walked away. All of the ten employees I interacted with seemed apathetic or annoyed. I don't understand what they're aiming for with this location but the slow, confused, bored service and limited options every time I visit has turned me off of returning.

If I could this place a zero star rating I would!!! We came here on Father's Day and we waited over an hour to GET OUR TABLE and it over TWO HOURS to WAIT for our food! So in total we waited over THREE HOURS for water and some drinks!! We LEFT when another table that ordered AFTER us got their food first! No compensation or anything!!! I will never be coming again!!!!

You're not gonna get the best experience if you come here for the food rather than the beer. My first experience here was just drinks, which was awesome- the apricot wheat is delicious.Service is my biggest concern here. They close the kitchen far before the restaurant does and they should make that clearer- you need to come more than an hour before the restaurant closes if you want food. Otherwise, good place to get drinks

We held our rehearsal dinner here on Thursday night, and couldn’t have asked for a better experience. The staff was so friendly, knowledgeable, helpful, and timely. They were over the top accommodating with our two guests with allergies, both of whom said they have never had a restaurant be so thorough and accommodating with ingredients, omitting and changing up recipes for sauces and marinades to allow our guests to eat. The food was so delicious and we couldn’t have asked for anything better. We visit Ithaca Beer Co. every time we’re in Ithaca and I know they have lots of new fans now.

Very disappointing experience! I have been to the Ithaca Beer Company several other times with family and friends, but this was the worst experience I’ve ever had there. We waited an hour and 13 minutes for a table for 6 people. They were waiting for a specific 6-top to become available while seating all other smaller parties ahead of us. When we were finally seated, we were directly in front of the air conditioning vent that was blowing so fiercely that my hair was moving and I had to get a sweatshirt from my car. And, 3 of our party were in direct sunlight and had to wear their sunglasses or caps while seated in order to see. We had ordered fries from the bar before we were seated and we were still waiting for them once seated. While we waited for the fries, they brought us 3 plates and 5 sets of silverware…for a party of 6 people. When we ordered, they were out of one of the salads. We waited over 30 minutes for 2 12” pizzas, 2 grilled cheese sandwiches and a chicken sandwich. Never, did anyone apologize for the amount of time we had to wait for anything. Ultimately, we were there for 2 hours and 20 minutes, and we will never go back.