Jia Kitchen - Katy

Horrible customer service!!! I went with my family and I had to pay the TIP that they want to, I was ready to give them my tip in cash but different, but they told me that I had to pay that they say because we were 6 (2 adults and 4 kids) please people let me know if the tip that the restaurant says in Houston is an obligation… I’m really upset, my baby nieces off course doesn’t have to pay tips yet…… this is really stupid! Never again in this place!!! TIPS ARE NOT LEGALLY REQUIRED in USA!!! Off course I always give my tips but never before in this rude way!

Food was not good at all. I took one bite of my food and asked if I could switch it out for something else and they refused. Customer service was even worse. Staff insisted that we tipped on bad service, then publicly yelled “they didn’t tip.” Won’t be returning here again, spend your money elsewhere.

So yummy. Awesome banh bot chien ever. Great general tao shrimp. Fried rice is on pt. Great atmosphere and decor. Good service. I want to go back already haha. And mostly asian eat there so u know its legit.

All the dishes we ordered were very bland. Meat had a freezer smell and taste. Service was good though.

My entre never came and the waitress still tried to charge me for it . They are very under staffed. We never saw the waitress after taking our order we had to flag someone else down for our tab . The food we did get was good but service was terrible.