Chipotle Mexican Grill - Lenexa

Ordered online and for the second week in a row I’ve been screwed over. This time, my wife ordered double rice and extra cheese. Got a sprinkle of cheese and regular sizing of rice. Pictured, I ordered the Carne Asada, 3 dollars more than chicken, with veggies and cheese. Looks like all I got was chicken… one star ??

We have lived near this Chipotle since it first opened and it has been, without a doubt, the worst we've ever found. We usually drive to the next closest location, but can't help but return to this one because it is close. Their quality is all over the place. Their guac is almost always way too chunky and lazily prepared. They get orders wrong frequently. I'm a forgiving person, but this place has faced our complaints numerous times and they just have not improved. Keep moving, and find another Chipotle.

All 6 employees sat around eating, no manager available, one order on the screen with no one making it. Employee told me to “shush and wait a minute”. Employees are RUDE, NOT HELPFUL, THREW food onto a counter instead of simply handing it to the ONLY CUSTOMER in the store. If I could give ZERO stars, I would. Do they treat all customers like this?! DISAPPOINTED

I have never seen clean tables at this location, and the floors are always trashed too, it seems like the staff can’t be bothered to clean up unless it’s to close. The rice and guac are always bland, and the staff is always on the verge of attitude.

Management really needs to take these reviews seriously. This chipotle is in such a nice location but the service is not great. Drive to the chipotle on Shawnee mission and Quivira. Consistently never misses.