Otani - Mayfield Heights

Food is fantastic, the service is on the slower side, it hasn't always been like that but staff shortages are everywhere.

Came in approx a month ago! My apologies for the late review but I figured I could just let this go! I've come to this place way before any other hibachi...

Called a week in advance to book a 9 person reservation for the Hibachi room. This was one of the less complicated processes I've experienced in this post...

Decided to give this place another try after having bad service here dinning in one day. after a long day of work i ordered take out online just to get there to pick it up , and being told they older to be picked up already . It was not . how did this happen ??this is unacceptable ! the food is ok but service is terrible . i will not be returning . bad experience dinning in and take out . Service: Take out

Service: Dine in Meal type: Dinner Recommended dishes: Sushi Rolls Recommendation for vegetarians: Somewhat recommend Vegetarian offerings: Not sure Parking space: Plenty of parking Parking options: Free parking lot