Wendy's - Phoenix

Waited in line at the drive thru for about 30 minutes. That new chicken sandwich I ordered could have been prepared fresh with all the time...I?m pretty sure it was microwaved at best. At least the frosty was still cold.

The main woman taking orders was remarkable!! She was incredibly organized. Tried the strawberry Frosty for the first time. It was just OK as we would have preferred a stronger strawberry flavor. Fries were fresh and hot!

Very poor service. Excruciatingly slow, employees shuffling around the back like zombies while machines beep and a long line forms at the counter, not one of them looking up to give a greeting for several minutes. The lady working the front desk was wandering around, looking for things before she finally said one minute, went in back and slowly shambled around with the other employees, 3 of whom I can clearly see shooting the breeze instead of doing anything productive. I know it sucks to work in these places so I smile and wait, and finally place my order. The guy in front of me has his order go missing, I have to wait 15 minutes for my food, and my friend behind me has to wait a further 5 or so. When I glance in the bags, things look right, so I go home. My wife opens her bag and finds only 7 nuggets in her 10 piece meal. We all know we have to review our fast food orders for accuracy, but I shouldn 't have to open my meal and count every nugget to make sure I get what I pay for. Bottom line, as a person who has done tons of customer service jobs over the years, including running a Walmart deli, I can sympathize with burned out, stressed employees, but after being patient with such poor service, finding an incomplete meal was the straw that broke the camel 's back. I won 't be coming back to this location.

Run of the mill experience. Which is good, it was hassle free and everything was delivered correctly. Order was quickly processed and the food was hot when it arrived. Nuggets were a little cooler and tasted a little older but were still nice to eat. No major complaints, just small things could have made it better.

This Wendy's is a Wendy's. Nothing against the employeee. They are in fact always welcoming and exceptional. Those facts are all the more impressive after taking into consideration the fact that this location is smack dab in the middle of a very action packed intersection. After all of that being said if you don't live in the area you'd probably be better off going to the one closest to you. Due to the location the hours are much tighter then you'd normally find at a Wendy's anyways. remark about hours based in fact while the rest TOTALLY based on opinion. Thanks for reading and being the best part of my day :