Watermark - Waverley

The food is very good, and would highly recommend the Crusted Rack of Lamb Duo .. Our stay and dining experience was made extra special by the service that Rishi gave, he was extremely attentive and showed top class customer service skills. We have visited many times over the years and look forward to dining here again.

Absolutely terrible experience. I booked a table for 8 people a month or so in advance to celebrate after our wedding and when we showed up we were taken to a table of 4 and nothing had been set up for our booking. We then asked to move outside and they left us sat waiting for 15 minutes to move tables together without so much as offering us a menu or a drink. Eventually we went inside to complain and were informed they were busy dealing with suppliers so we’d need to wait. Absolutely zero apology or acknowledgement of the poor service and they knew at this point is was a wedding lunch. Such a shame as it’s a beautiful setting but recommend the Bel and Dragon Churt down the road instead.

Food awful Service poor We stayed at the hotel which was fine but the restaurant was terrible. I cannot think of one good thing to say about it

Just returned from meal with friends at The Watermark. Not quite sure what to write as I’m still in shock. Had we driven rather than paid for a taxi we’d have turned around upon arrival. The reality of decor is entirely different to that shown on the website what is portrayed as an elegant modern restaurant with tablecloths etc is not the reality I can only describe the restaurant as commercial hospitality with cheap tables zero atmosphere. Cocktails were awful sent back. Barman needs training. If you’re going to offer them, know how to mix them. Food concerning that waiters haven’t tried all the menu so advice not available. Serious concerns following cocktail experience had we had car we’d have left. Expectations over food were very low so when it did arrive we were pleasantly surprised. However, it was a arrange at best incredibly over priced! Over salted risotto steaks. Presentation nothing like the photos on website which is misleading to say the least. I cannot express how disappointed I feel the menu photos on website are nothing like the reality. It needs a complete overhaul. Perhaps visit the Giggling Squid, Botanist, Bel Dragon, Mercure Farnham Bush Hotel to see how it should be done…

Don't know where to start. Garden room (staff called it a suite but it is not like any suite I know). Good to have a patio with seats under cover. Good size room with comfortable bed and good shower but ... drain for basin and shower not draining quickly, broken gutter outside the room with water pouring onto concrete waking us up several times at night. Service in the restaurant was glacially slow and the food pretty average. Staff seemed disinterested and cool towards customers. Poorly trained staff ordered rose wine and Malbec, delivered white wine and Merlot in thick glass wine glass with a chip and wine spilt onto the base. Bar staff much warmer and more efficient with tasty bar food well presented. Spa not included in the, not cheap, room price. Breakfast standard buffet fare and no fresh fruit.