Roots Cafe - Westbrook

I’ve never had a cold fried egg sandwich. It was so unappealing. I don’t mean lukewarm. I mean purposefully cold like never heated in the first place. The fried egg was stone cold, like it was cooked beforehand and then taken out of a fridge for the sandwich. The bagel was cold and not toasted. The two slices of cheese were also cold straight out of the fridge. It’s hard to make a bad egg sandwich but this was it for sure. The latter and scone were fine. The counter help was perfectly friendly and nice.

Kid-friendliness: It's kid friendly but alot of people going here are adults doing work on computers, meetings etc Service: Dine in Meal type: Brunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Chocolate Crepe, Avocado Toast, Chicken Avo, Soup and Salad Combo

Cappuccino was excellent and the club sandwich wad good Dietary restrictions: Everything is gluten free. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Beautiful cafe with parking space which is rare here so I was very excited to find this space however, the service was horrible. And I hate to write a review based off of one employee but it's been days and I still can't get over the horrible customer service experience that I had. I ordered an omelette and a latte however after paying I realized that I forgot to ask for non dairy milk for my latte, after realizing I went back to ask her if it's ok to use non dairy milk in my latte instead of milk and I said I was ok paying the difference. Instead of saying ok, she charged me for another drink and made me pay for a new one. I didn't want to cause a scene since I was with my family but I was shocked and I ended up paying just so I wouldn't have to hold up the line. The lady at the register, (which was an older lady, the younger lady who made my drink was very nice) had so much attitude and scoffed and rolled her eyes at me when I tried to question it as well. They threw out the other coffee that had milk in it which I feel like I still should've been given that if I am paying for both at this point. After leaving the cafe, I noticed THREE charges on my card, the first being the omelette and latte, the second being the latte with non dairy milk, and the third I was unfamiliar with however before I called the next day to question the third charge, I noticed they refunded me back for the random charge and it was in process but still how can one make that mistake, charging my card for something that I didn't purchase? Anyways, I've made mistakes ordering at Starbucks and other cafes and they've been ok to remake a drink so I've never experienced this before and it left a bad taste in my mouth.

I must have read the lowest rated reviews before visiting The food was rushed and horrible Meal type: Breakfast Price per person: $30–50 Food: 1 Service: 1 Atmosphere: 4