Kfc - Wixom

I ordered a 12-piece dinner, expecting to receive 3 chicken breasts as specified on the receipt and menu. However, there were no breasts included in the meal. This was disappointing as some members of my family only eat white meat. Additionally, the chicken was old, burnt, and tough. The sides, labeled as "large," were actually very small. This experience left me feeling unsatisfied and let down by KFC. I had previously recommended this location, but now I am embarrassed by my endorsement.

I cannot decide what was worse; the chicken or the customer service at this restaurant. Every time I have tried to order freshly cooked chicken, I have been served old, hard, and overcooked meat. This particular location is the worst of all, and today will be my last visit. I am warning you all, if you want good chicken, do not choose this restaurant!

I had been craving a chicken sandwich for 2 weeks and finally decided to get one. What a mistake that was. I usually check my sandwiches before taking a bite, but this time it was different. The entire meal was disappointing - my fries were cold, the lid on my drink was not secure and spilled in my car when handed to me. I knew my sandwich wouldn't be good when my fries were cold and the drink was not properly sealed. Upon opening the sandwich, I found a piece of wood inside, ruining the entire meal. I had hoped to enjoy a quick sandwich before dinner, but I will not be returning to this KFC location again. Unfortunately, their phone line was busy and the traffic on Grand River in Wixom was too heavy to try going back to the restaurant. I suppose I just wasted $8.

We ordered 125 pieces of chicken from this restaurant for our daughter's Open House graduation party. The chicken was absolutely delicious and everyone at the party raved about how juicy it was. Tahnia arrived early to prepare the food for us and was incredibly helpful from the moment we placed our order to the day we picked it up. We will definitely be relying on this restaurant and Tahnia for our future party needs.

I am not sure which was worse, the food or the customer service at this restaurant. I have ordered freshly cooked chicken multiple times and each time it has been old, tough, and overcooked. This experience was the worst by far, and today will be my last visit. I want to warn others that if they are looking for a good meal, they should not visit this location.